Privacy Policy

At CozyCove, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website cozycove.be (the “Site”), and your rights in relation to your personal data.

If you have any questions about this Privacy Policy, please contact us at sales@cozycove.be.

1. Information We Collect

We collect and process the following types of personal data:

• Personal Identification Information: Name, email address, phone number, billing and shipping address, and payment information when you make a purchase.
• Account Information: Information provided when you create an account on our Site, such as your username and password.
• Order Information: Details of the products you purchase, including transaction information and order history.
• Website Usage Information: IP address, browser type, device type, and usage data collected through cookies and other tracking technologies.

2. How We Use Your Data

We use your personal data for the following purposes:

• To Process Your Orders: We use your personal information to fulfill orders, process payments, and deliver products to you.
• To Improve Our Services: We analyze how customers use our website to improve the user experience and our services.
• To Communicate with You: We use your contact details to send order confirmations, updates, and respond to your inquiries.
• Marketing: If you have opted in, we may send you promotional emails about new products, offers, and other updates. You can opt-out of these emails at any time.

3. How We Share Your Data

We will never sell your personal data. However, we may share your information with trusted third parties in the following circumstances:

• Payment Processors: To securely process your payments, we share necessary data with payment service providers (e.g., PayPal, Stripe).
• Delivery Services: We share your shipping address with courier companies to fulfill your order deliveries.
• Service Providers: We may share your data with IT and marketing service providers who help us run our website and manage communications.
• Legal Obligations: We may disclose your personal data if required by law or to comply with legal proceedings.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing behavior on our Site. Cookies are small data files stored on your device that allow us to recognize your preferences and improve your experience.

You can manage or disable cookies in your browser settings. However, please note that disabling cookies may affect the functionality of the Site.

• Essential Cookies: Necessary for the operation of the website.
• Analytical Cookies: Help us analyze how visitors use our website and improve performance.
• Marketing Cookies: Used to deliver relevant ads and track the effectiveness of our advertising campaigns.

5. How We Protect Your Data

We implement a variety of security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and secure access controls.

While we strive to protect your personal information, no security system is completely foolproof. You are responsible for safeguarding your account information, such as your password.

6. Your Rights

As a data subject, you have the following rights regarding your personal data:

• Access: You have the right to request access to the personal data we hold about you.
• Rectification: You can request that we correct any inaccuracies in your personal data.
• Deletion: You can request the deletion of your personal data in certain circumstances.
• Restriction: You have the right to request the restriction of processing of your personal data.
• Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Object: You can object to the processing of your personal data for certain purposes, such as direct marketing.
• Withdraw Consent: If we process your personal data based on your consent, you can withdraw your consent at any time.

7. Retention of Your Data

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal and accounting requirements. We will securely delete your data when it is no longer needed.

8. Third-Party Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal data.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised policy will be effective immediately upon posting.

10. Contact Information

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us at:

• Email: sales@cozycove.be
• Address: Desire Mergaertstraat, 34/2, 8800, Roeselare, Belgium