Terms and Conditions - CozyCove

Terms and Conditions

Welcome to CozyCove! These terms and conditions outline the rules and regulations for using the website located at cozycove.be (the "Site"). By accessing the Site and purchasing from CozyCove, you agree to be bound by the following terms and conditions.

If you do not agree with any part of these terms, you should not use our website or services. We reserve the right to modify these terms at any time, and changes will be posted here on this page.

1. General Information

This website is operated by CozyCove, a business based in Belgium. Our VAT number is BE 0772.509.582, and our registered address is:

  • Desire Mergaertstraat, 34/2
  • 8800, Roeselare, Belgium

2. Use of Our Website

You agree to use the website for lawful purposes only. You are responsible for ensuring that your use of the Site complies with all applicable laws. You may not use our Site in any way that disrupts, damages, or impairs the Site or its services.

3. Ordering and Contracts

By placing an order with CozyCove, you agree that you are making an offer to purchase a product. All orders are subject to availability and confirmation of the order price. An email acknowledgment does not constitute order acceptance. A contract between us will only be formed once we confirm your order and payment.

  • Order Confirmation: You will receive an email confirming your order and its details.
  • Order Cancellation: You can cancel your order as long as it has not yet been shipped. Please contact our support team as soon as possible for assistance.

4. Pricing and Payment

All prices listed on the website are inclusive of VAT (Value Added Tax) unless otherwise stated. We accept payment by credit cards, debit cards, PayPal, and other payment methods as listed on our Site. All payments must be made in [currency].

  • Currency: Prices on our website are listed in [currency], and you must make your payment in that currency.
  • Payment Security: Payments are processed securely using encryption technology to ensure your payment information is safe.

5. Shipping and Delivery

We ship products to many destinations worldwide. Shipping charges and estimated delivery times are displayed during the checkout process. Once your order is shipped, you will receive tracking information by email.

  • Shipping Times: Delivery times vary depending on your location and the chosen shipping method. Please allow extra time during holidays or peak periods.
  • International Orders: International customers are responsible for any customs duties, taxes, or import fees.

6. Returns and Refunds

If you are not satisfied with your purchase, you can return it within 30 days of receipt, provided the product is in its original condition. Certain items, such as customized products, may not be eligible for returns. Please contact us at sales@cozycove.be to initiate a return.

  • Return Period: You have 30 days from the delivery date to return an item.
  • Refunds: Refunds will be processed within 14 days of receiving the returned item. The refund will be issued to your original payment method.

7. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we handle your personal data, including what information we collect and how we use it.

8. Intellectual Property

All content on this website, including text, images, and graphics, is the property of CozyCove or its content suppliers. You may not copy, reproduce, or distribute any content from this Site without express written permission from CozyCove.

9. Limitation of Liability

CozyCove is not liable for any damages that arise from your use of the Site or the products purchased, including but not limited to direct, indirect, incidental, punitive, or consequential damages. Our total liability to you will not exceed the amount paid for the product.

10. Governing Law

These Terms and Conditions are governed by the laws of Belgium. Any disputes arising out of these terms or your use of our services will be resolved under the jurisdiction of the courts of Belgium.

11. Changes to These Terms

We reserve the right to modify these terms at any time. If we make changes, we will notify you by updating the terms on this page. It is your responsibility to review the Terms and Conditions regularly.

12. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us:

  • VAT Number: BE 0772.509.582
  • Residence: Desire Mergaertstraat, 34/2, 8800, Roeselare, Belgium
  • Email: sales@cozycove.be